Privacy Policy

W2 Systems, LLC collects your contact information solely to provide you with excellent water treatment services, equipment, and information. We do not sell your information or use it for unrelated marketing. We respect your privacy and will only contact you with relevant updates and materials to support your water treatment operations.

W2 Systems Privacy Policy

Last Updated: [April 7, 2025]:

W2 Systems (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By visiting our website (https://www.w2systems.com/) or otherwise engaging with our services, you agree to the terms of this Privacy Policy.

1. Scope & Applicability

This Privacy Policy applies to the information collected through our website and any related online services we provide (collectively, the “Services”). As a provider of water filtration equipment, design, procurement, installation, repair, and maintenance solutions, we adhere to applicable state and federal laws, including any relevant privacy statutes and regulations.

2. Information We Collect

1. Personal Information You Provide:
   • Contact Details: Names, email addresses, phone numbers (including 10DLC-enabled phone numbers), and mailing addresses you provide when you contact us, request quotes, or subscribe to updates.
   • Business Information: Company names, job titles, and project details if you represent a commercial or industrial customer.
   • Payment Information (if applicable): When purchasing our products or services, we may collect necessary payment details through a secure third-party payment processor.
2. Automatic Data Collection:
   • Cookies & Similar Technologies: We may use cookies, web beacons, or similar tools to collect usage data, remember your preferences, and analyze how our website is used.
   • Log Data: Our servers record information such as your IP address, browser type, referring/exit pages, date/time stamps, and other system information.

3. Third-Party Sources:

1. We may receive additional information from marketing partners, public databases, social media platforms, or other third parties to improve the accuracy of our records and tailor our offerings.
2. How We Use Your Information

We collect and use personal information for the following purposes:

• Service Delivery: To provide our water filtration products, design, procurement, installation, repair, and maintenance services.
• Customer Support: To respond to inquiries, process orders, schedule services, and handle customer requests efficiently.
• Communication: To send updates, newsletters, or marketing materials (if you opt in). This may include SMS/text messages via 10DLC-compliant channels, where applicable.
• Site Improvement: To analyze website usage and improve our online presence, offerings, and user experience.
• Legal Compliance: To comply with legal obligations and protect our rights, property, or safety (including preventing or investigating fraud).

4. 10DLC & Privacy Compliance

We respect regulations governing business communications, including those related to 10DLC (10-Digit Long Code) messaging, Telephone Consumer Protection Act (TCPA), and other relevant laws. If you opt in to receive text messages from us:

• We only use your phone number to share relevant updates, confirm appointments, or provide service-related information.
• We never sell or rent your phone number to third parties.
• You may opt out of text messaging at any time by following instructions provided in the message.

5. Sharing & Disclosure of Information

We do not sell, rent or trade your personal information. We may share your data only:

We only share personal information under the following circumstances:

• Service Providers & Contractors: We may share information with trusted service providers (such as payment processors, shipping providers, or marketing partners) who help us operate our business.
• Legal Requirements: We may disclose information if required by law, regulation, court order, or governmental request.
• Protection of Rights: We may disclose information to protect our rights, investigate fraud, or respond to a government request.
• Business Transfers: If we merge, acquire, or sell part of our business, personal information may be transferred as part of that transaction.

6. Cookies & Tracking Technologies

We use cookies to provide and enhance our Services. You can control cookies through your browser settings; however, disabling cookies may affect certain functionalities of our website. We do not respond to Do Not Track (DNT) signals, as there is no industry consensus on how to interpret them.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, alteration, or disclosure. Despite our efforts, no security measure is infallible, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us, and we will delete that information.

9. External Links

Our website may contain links to other third-party sites. We are not responsible for the content or privacy practices of such websites. We encourage you to read the privacy policies of any external site you visit.

10. Your Rights & Choices

• Opt Out of Communications: You can unsubscribe from our email or text communications at any time by following the instructions in those messages or by contacting us directly.
• Access & Correction: Subject to applicable law, you may have the right to request access to, correct, or delete your personal information.
• California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other state regulations. Regulations for CCPA found at this link- https://oag.ca.gov/privacy/ccpa

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the “Last Updated” date. Your continued use of our Services after such updates constitutes your acceptance of the revised policy.

12. Data Transfer Restrictions

We do not transfer your personal data to any external organizations under any circumstances, even with your consent.

Prevent Unauthorized Sharing

Internal controls to protect data

Regular audits to ensure compliance

13. SMS Opt-Out Instructions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from W2 Systems, from 415.468.9858 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 415.468.9858 or admin@w2systems.com. Mobile opt-in information is never shared with third parties.

To opt out of future text messages, reply STOP or UNSUBSCRIBE.

This ensures clarity and compliance with industry standards.

Message frequency varies based on your interactions with us.

Message and data rates may apply.

For assistance, text HELP.

14. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us at:

W2 Systems
304 Industrial Way, Brisbane, CA 94005
info@w2systems.com
(415) 468-9858

       16. SMS Terms & Conditions:
W2 Systems, LLC SMS Terms and Conditions / Privacy Policy

W2 Systems, LLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
– Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
– Data Usage: We use your data solely for sending messages regarding customer questions and conversational messaging, notifications about customer purchases.
– Data Security: We protect your data with secure storage measures to prevent unauthorized access.
– Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
– MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
– Messages are recurring, and message frequency varies.
– Contact W2 Systems, LLC at (415) 468-9858 or info@w2systems.com for HELP or to STOP receiving messages.
– Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@w2systems.com or (415)468-9858. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
– You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website. We are here to help you.
– Non-Sharing Clause: We do not share your data with third parties for marketing purposes. W2 Systems, LLC will not sell, rent, or share the collected mobile numbers.
– All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

SMS Terms & Conditions (A2P-Compliant)

By providing your mobile number, you consent to receive SMS messages from W2 Systems, LLC relating to, project updates, confirmations, and optional promotional offers (if opted in). Message frequency may vary. Standard message & data rates may apply, per your carrier. To opt out: Reply “STOP” to any message. For help: Reply “HELP” or contact us at [Insert Support Email]. We do not sell or share your mobile number or SMS consent data with third parties for marketing purposes.